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Refund Policy

At FashionAxe.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must have all original tags attached.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Items returned without meeting these requirements may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Items that have been worn, washed, damaged, or altered by the customer

Refund Process

Once we receive your returned item, our team will inspect it and notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact our support team.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the item

  • A brief description of the issue

We will work quickly to resolve the problem.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged

  • The product has a manufacturing defect

Shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us through the contact page on FashionAxe.com.

We appreciate your trust in FashionAxe and thank you for shopping with us.