Refund Policy

At FashionAxe.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must have all original tags attached.
  

• Proof of purchase or order confirmation is required.

Refund Process

Once we receive your returned item, our team will inspect it and notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery and include:

• Your order number

• Photos of the item

• A brief description of the issue

We will work quickly to resolve the problem.

Order Cancellations

Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us through the contact page on FashionAxe.com.

We appreciate your trust in FashionAxe and thank you for shopping with us.