Ordering & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery typically takes 7–14 business days depending on your location. You’ll receive a tracking link by email as soon as your order ships. Full details in our Shipping Policy.

Do you ship internationally?

Yes — we ship worldwide. Shipping times and costs vary by country and are shown at checkout.

Is shipping free?

Yes, we offer free standard shipping on orders over $60.

How can I track my order?

Once your order ships, we email you a tracking number. If it hasn’t arrived within 24 hours of the shipping confirmation, check your spam folder or contact us.

Sizing & Fit

How do I choose the right size?

Every product page includes a size chart. For detailed measurements and fit advice, see our Dress Size Guide, or convert between US, UK and EU sizing with the Size Converter.

What if I'm between sizes?

For fitted styles like bodycon and bandage dresses, size up for comfort. For flowy styles like a-line and maxi dresses, the smaller size usually works. Our Dress by Body Type guide helps you pick the most flattering cut.

Returns & Refunds

What is your return policy?

If something isn’t right, we accept returns of unworn items with tags attached within 30 days of delivery. See the full Refund Policy for the process and any exclusions.

How long do refunds take?

Once your return is received and inspected, refunds are issued to your original payment method, typically within 5–10 business days.

Product Questions

What should I wear to a black-tie or cocktail event?

Our Dress Code Guide explains every dress code — black tie, cocktail, semi-formal and more — with dress suggestions for each.

What colors can I wear as a wedding guest?

Anything except white and near-white shades. Our Wedding Guest Color Guide breaks down the best colors by season and venue.

Contact

How do I reach customer support?

Email contact@fashionaxe.com or use the contact form — we reply within 24 hours on business days.