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Shipping Policy

At FashionAxe, we work hard to deliver your order as quickly and smoothly as possible. Please read the details below to understand our processing timelines, shipping methods, and delivery expectations.

1) Order Processing Time

Ready-Made Dresses

Ready-made items are typically processed and dispatched within 1–3 business days (excluding weekends and holidays).

Tailor-Made / Made-to-Order Dresses

Tailor-made dresses require production time before they can ship. These orders usually take 12-15 business days to be stitched/created before dispatch.

Note: Processing time is separate from shipping time. Shipping time starts once your order is dispatched.

2) Shipping Time

We offer the following shipping options once your order has been shipped:

  • Standard Shipping: 6-10 business days

  • Express / Expedited Shipping:  3-8 business days

Delivery times are estimates and may vary depending on your location and the carrier’s service.

3) Shipping Costs

Shipping charges (if applicable) are calculated at checkout based on:

  • Destination country/region

  • Shipping method selected (Standard vs Express)

  • Package weight/size

4) Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

  • Your tracking number

  • A tracking link (when available)

  • Carrier details (if applicable)

Tracking updates may take 24–72 hours to appear after dispatch.

5) Address Accuracy

Please ensure your shipping address is complete and correct at checkout, including:

  • House/Apartment number

  • Street address

  • City, state/province, postal code

  • Phone number (recommended for delivery)

FashionAxe is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

6) Delivery Delays (Important)

While we aim to deliver within the estimated timeframes, delays may occur due to factors beyond our control, such as:

  • Customs inspections or clearance delays

  • Peak seasons (holidays, sales events)

  • Weather conditions or natural disruptions

  • Carrier delays or local delivery restrictions

In these cases, delivery may take longer than expected. We appreciate your patience and will assist with tracking support when needed.

7) Customs, Duties & Taxes

For international shipments, customs duties, VAT, import taxes, or handling fees may apply depending on your country’s regulations. These charges are:

  • Determined by your local customs authority

  • Typically the customer’s responsibility (unless stated otherwise at checkout)

8) Lost, Stolen, or Missing Packages

If your tracking shows “delivered” but you did not receive the package:

  • Check with family members/neighbors

  • Verify the delivery location with your local carrier

  • Contact us so we can help guide next steps

If a package is confirmed lost in transit, we will review the case and offer a suitable solution depending on the situation.

9) Contact Us

For shipping questions or support, please email:
contact@fashionaxe.com
Include your order number for faster assistance.